Terms of service
Overview
Welcome to Pawtrait Memories. Throughout this website, the terms “we”, “us”, and “our” refer to Pawtrait Memories. Pawtrait Memories operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience for custom pet portraits and personalised artwork.
Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with any policies referenced here (including our Privacy Policy and Refund Policy), explain your rights and responsibilities when using our website and Services.
By visiting, browsing, or purchasing from Pawtrait Memories, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.
1. Access and Account
By using our Services, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use the Services on devices you own or manage.
When using our website or placing an order, you may be asked to provide personal information such as your email address, billing details, payment information, and shipping address. You agree that all information you provide is accurate, current, and complete, and that you have the right to provide it.
You are responsible for maintaining the security of your account and for all activity that occurs under your account. You may not transfer, sell, or assign your account to another person.
2. Our Products
We make every effort to display our custom pet portraits and personalised products as accurately as possible. However, colours and appearance may vary depending on your device and screen settings.
We do not guarantee that the appearance or quality of products will meet your expectations or exactly match what is shown on your screen.
Product descriptions, pricing, and availability may change at any time without notice. We reserve the right to discontinue any product or limit quantities at our discretion.
3. Orders
By placing an order, you are making an offer to purchase. Pawtrait Memories reserves the right to accept or reject any order at its discretion. Your order is not accepted until payment is received and we confirm acceptance.
Please review your order carefully before submitting it, as we may not be able to accommodate changes or cancellations once production has started.
If we need to cancel or modify your order, we will attempt to notify you using the contact details you provided.
All purchases are subject to our Refund Policy. You confirm that purchases are for personal or household use only and not for resale.
4. Prices and Billing
All prices, promotions, and discounts are subject to change without notice. The price charged will be the price shown at the time you place your order.
Prices do not include taxes, shipping, customs, or import duties unless stated otherwise.
You agree to provide accurate and up-to-date billing and payment information and confirm that you are authorised to use the payment method provided.
5. Shipping and Delivery
All delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control.
Once your order is handed over to the carrier, the risk of loss passes to you.
6. Intellectual Property
All content on this website — including text, images, graphics, logos, videos, designs, and artwork — is owned by Pawtrait Memories or its licensors and is protected by intellectual property laws.
You may use our Services for personal, non-commercial purposes only. You may not copy, reproduce, distribute, or exploit any content without our written permission.
“Pawtrait Memories” and all related branding are trademarks of Pawtrait Memories or its licensors. Shopify and its branding are trademarks of Shopify.
7. Optional Tools
We may provide access to third-party tools “as is” and “as available.” We do not control or endorse these tools and are not responsible for any issues arising from their use.
Your use of any third-party tools is at your own risk.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these sites. Accessing third-party sites is at your own risk.
9. Relationship with Shopify
Pawtrait Memories is powered by Shopify. However, all purchases are made directly with Pawtrait Memories. Shopify is not responsible for any aspect of transactions between you and us, and you release Shopify from any related claims.
10. Privacy Policy
Your use of our Services is also governed by our Privacy Policy and Shopify’s Privacy Policy. By using our Services, you agree to how your personal data is collected and used.
11. Feedback
If you submit reviews, comments, or suggestions, you grant us a worldwide, royalty-free right to use, reproduce, and publish that content for marketing and business purposes.
You confirm that you own or have rights to any feedback you submit and that it does not violate any laws or third-party rights.
12. Errors and Omissions
We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders at any time without prior notice.
13. Prohibited Uses
You agree not to use our Services for unlawful, abusive, fraudulent, or harmful purposes, or in any way that violates these Terms or applicable laws.
We may suspend or terminate access if you violate these Terms.
14. Termination
We may terminate your access to the Services at any time without notice. You remain responsible for any outstanding amounts owed.
Certain sections, including Intellectual Property, Disclaimer, and Limitation of Liability, will survive termination.
15. Disclaimer of Warranties
Our Services and products are provided “as is” and “as available,” without warranties of any kind, except where required by law.
16. Limitation of Liability
To the fullest extent permitted by law, Pawtrait Memories and its partners will not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products.
17. Indemnification
You agree to indemnify and hold harmless Pawtrait Memories, Shopify, and their affiliates from any claims arising from your breach of these Terms or misuse of the Services.
18. Severability
If any part of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
19. Waiver and Entire Agreement
These Terms and related policies constitute the entire agreement between you and Pawtrait Memories and replace any prior agreements.
20. Assignment
You may not transfer your rights under these Terms without our consent. We may assign our rights without notice.
21. Governing Law
These Terms are governed by the laws of the jurisdiction where Pawtrait Memories is headquartered.
22. Headings
Headings are for convenience only and do not affect the interpretation of these Terms.
23. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on this page. Continued use of our Services means you accept any changes.