Privacy policy

Last updated: January 30, 2026

Pawtrait Memories (“we”, “us”, “our”) operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. Our store is powered by Shopify, which helps us provide the Services to you.

This Privacy Policy explains how Pawtrait Memories collects, uses, and discloses personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls regarding the collection, processing, and disclosure of personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

 


Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you or another individual. Personal information does not include anonymous or de-identified information.

Depending on how you interact with our Services and where you live, we may collect or process the following categories of personal information:

1) Contact Details

  • Name

  • Billing address and shipping address

  • Phone number

  • Email address

2) Payment and Financial Information

  • Payment card details (credit/debit card information)

  • Financial account details (where applicable)

  • Transaction details, payment confirmation, and billing information

3) Account Information

  • Username and password

  • Account preferences and settings

  • Security information (where used)

4) Order and Shopping Activity

  • Items viewed, added to cart, wishlisted, purchased, returned, exchanged, or cancelled

  • Past orders and transaction history

5) Customer Support Communications

  • Information you share when contacting our support team (e.g., live chat or email inquiries)

6) Device and Technical Information

  • IP address and device identifiers

  • Browser type and network connection

  • Other technical identifiers related to your device or browsing activity

7) Usage Information

  • How you interact with our website and Services, including pages visited and browsing behaviour.

 


Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you (e.g., when placing an order, creating an account, contacting support)

  • Automatically through the Services (e.g., cookies and similar technologies)

  • From service providers who help us run our store and fulfil orders

  • From partners or other third parties, where permitted by law

 


How We Use Your Personal Information

We use your personal information for purposes that may include the following:

Provide, Personalise, and Improve the Services

Including to:

  • Process payments and fulfil orders

  • Provide shipping and delivery updates

  • Create and manage your account

  • Remember preferences and saved items

  • Enable reviews and other store features

  • Improve user experience and store performance

  • Recommend relevant products

Marketing and Advertising

Including to:

  • Send promotional emails, SMS, or postal marketing (where permitted)

  • Display advertising on our website or third-party platforms

  • Show relevant ads based on your browsing activity and purchase history

Security and Fraud Prevention

Including to:

  • Authenticate accounts and protect transactions

  • Detect and prevent fraud, abuse, or suspicious activity

  • Maintain the security of our Services and customers

Customer Support and Communication

Including to:

  • Respond to inquiries and provide support

  • Communicate about orders, products, and account-related matters

Legal and Compliance Reasons

Including to:

  • Comply with legal obligations

  • Respond to lawful requests from authorities

  • Enforce our Terms, policies, and protect our rights

 


How We Share Personal Information

We may disclose personal information to third parties when necessary to operate our store, provide Services, or comply with legal obligations, including:

  • Shopify and service providers who perform services on our behalf (e.g., payment processing, analytics, customer support, fulfilment, shipping, cloud storage)

  • Marketing and advertising partners to help deliver promotions and targeted advertising

  • Third parties you authorise, direct, request, or consent to (e.g., shipping carriers, social login integrations)

  • Affiliates or entities within our corporate group

  • Business transactions (e.g., merger, sale, restructuring, bankruptcy)

  • Legal compliance (e.g., subpoenas, court orders, law enforcement requests) and to protect users, our business, and our Services

Depending on where you live, you may have the right to opt out of certain types of data sharing for targeted advertising (see “Your Rights and Choices” below).

 


Shopify and Your Data

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit may be transmitted to Shopify and to third parties that may be located outside your country of residence. Shopify may also use enhanced features that rely on data from your interactions with our store, Shopify, and other merchants.

To learn more, you can review Shopify’s consumer privacy information and privacy portal (available through Shopify).

 


Third-Party Websites and Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of third-party sites. If you provide information on public or semi-public platforms (including social media), that information may be visible to others.

 


Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

 


Data Security and Retention

We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure. We recommend you avoid sending sensitive information through unsecured channels.

We retain personal information only as long as needed for legitimate business purposes, including:

  • maintaining your account

  • providing Services

  • complying with legal obligations

  • resolving disputes

  • enforcing policies and agreements

 


Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

  • Right to Access / Know what personal information we hold

  • Right to Delete personal information (in certain circumstances)

  • Right to Correct inaccurate information

  • Right to Data Portability (where applicable)

  • Right to Opt Out of the “sale” or “sharing” of personal information for targeted advertising (as defined by applicable laws)

Global Privacy Control (GPC)

If your browser supports Global Privacy Control (GPC) and it is enabled, we may treat it as an opt-out request for the browser/device used to access our Services (where required by law). We do not respond to other “Do Not Track” signals.

Marketing Preferences

You can unsubscribe from promotional emails at any time using the link in our emails. Even if you opt out of marketing messages, we may still send non-promotional messages (such as order updates and account notices).

 


Exercising Your Rights

You may exercise your privacy rights where indicated on the Services or by contacting us using the details below. We may need to verify your identity before processing your request. You will not be discriminated against for exercising your rights.

In some jurisdictions, you may appoint an authorised agent to make requests on your behalf, subject to verification and proof of authorisation.

 


Complaints

If you have concerns about how we handle your personal information, please contact us first so we can help resolve your issue. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

 


International Transfers

Your personal information may be transferred to, stored, and processed in countries outside your country of residence. Where required, we rely on recognised legal mechanisms for international transfers (such as Standard Contractual Clauses).

 


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal and regulatory reasons. We will post the updated policy on this page and revise the “Last updated” date.

 


Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise your rights, please contact us via live chat or through our Contact Page.