Shipping policy
Production Time
Because every Pawtrait Memories product is custom-made and personalised from your pet’s photo, each order takes time to carefully design and produce. From the moment you place your order, our artists begin working on your custom pet portrait to ensure the highest quality finish.
Shipping Times
United States
Orders within the U.S. typically arrive within 5–8 business days. Please note that orders placed during peak or holiday periods may take slightly longer to arrive.
Australia
Orders within Australia usually arrive within 5–8 business days from the date of purchase. Shipping times may be extended during busy holiday seasons.
Shipping Costs
-
Free shipping on all orders over $100
-
Flat rate $10 shipping on all orders under $100
Important Shipping Information
Any changes or updates to your shipping address must be requested within 30 minutes of placing your order. Please review your order confirmation email carefully and contact us immediately if you need to make a correction.
Need Help?
If you have any questions about your order, shipping, or your custom pet portrait, feel free to contact our live support at any time — we’re always happy to help 🐾